Refund Policy

Subscription-Based Service

SharkQuant, operated by Rheo Agora LLC, is a subscription-based service billed on a monthly recurring basis. By subscribing, you agree to the following terms regarding cancellations and refunds.

Cancellation

• You may cancel your subscription at any time through the dashboard or by contacting us at support@sharkquant.ai.
• Cancellation takes effect at the end of your current billing period.
• You will retain access to the Service until the end of the period you have already paid for.
• No partial or prorated refunds are issued for unused time within a billing period.

Refund Eligibility

• We generally do not offer refunds for subscription charges.
• In exceptional circumstances (e.g., duplicate charges, billing errors, or extended service outages), refund requests may be considered on a case-by-case basis.
• Refund requests must be submitted within 7 days of the charge in question.

How to Request a Refund

To request a refund, email support@sharkquant.ai with your account email and a description of the issue. We will respond within 3 business days.

Processing

Approved refunds will be credited back to the original payment method within 5–10 business days, depending on your financial institution.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact

For billing inquiries, contact us at support@sharkquant.ai.